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Terms & Conditions
Big Blue Hotel Gift Vouchers are supplied in £ sterling which can be redeemed for products and services direct at The Big Blue Hotel only. Big Blue Hotel Gift Vouchers are not redeemable online.
Vouchers cannot be redeemed through external booking agencies.
Gift Vouchers ordered through our sales team will be sent to the delivery address stated on each individual order. Deliveries will be made using Royal Mail services. All orders will be sent by Recorded Delivery and will require a signature on arrival.
Gift Vouchers will normally be despatched within three working days unless a specified later delivery date is requested. Where possible we will try to meet all delivery requirements but The Big Blue Hotel shall not be liable for any loss incurred either directly or indirectly by failure to meet the delivery date and time indicated at the time of order being placed. 'Loss' in this instance includes loss of profit, costs, damages, charges or other expenses.
Risk will pass to the customer upon delivery and title will pass upon receipt of payments in full. The Big Blue Hotel has no liability for lost, stolen or damaged Gift Vouchers once responsibility of ownership has passed to the customer at time of delivery.
Cleared payment is required prior to the despatch of orders. Payment is taken at the time of purchase.
We reserve the right to decline any order without providing explanation.
Gift Vouchers should be treated like cash. They cannot be replaced if lost or stolen.
Big Blue Hotel Vouchers can be used as full or part payment on goods and services direct with the hotel. Vouchers can be used to pay for accommodation, food & beverage and amenities and extras offered by The Big Blue Hotel. Purchases made in store with Gift Vouchers are not refundable in cash. Vouchers cannot be used to purchase Pleasure Beach Wristbands unless included in accommodation package rates.
Gift Voucher quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately. The Big Blue Hotel cannot be held responsible for shortage or loss of any Gift Vouchers not notified to us within three days of delivery.
Gift Vouchers are not for resale and cannot be exchanged for cash. One or more gift vouchers can be redeemed against a purchase and no change will be given. Any unused balance on the Gift Vouchers is forfeited. Vouchers that are defaced, altered or cancelled will not be accepted.