Big Blue Hotel

Our priority is to protect the wellbeing of our team members, guests and business partners alike during the prevailing Covid-19 era. Below we have outlined some of the new safety and sanitation measures being taken by the Hotel once the hotel reopens so you know what you can expect on your journey with us.

Effective 08th August 2020 guests must wear face coverings in public areas of the hotel to comply with legal requirements (exemptions apply).

We hope the information provided answers any questions you may have, but if you still have any concerns before booking, please do not hesitate to contact us via email: [email protected]

GENERAL

Team Members:Keeping you safe begins with keeping our valued team members safe. The team is regularly trained in the new cleanliness and hygiene standards, they are equipped to handle confirmed or suspected COVID-19 cases among guests and colleagues. They also understand how to identify potential health risks and are committed to working together to strictly follow all safety and cleaning protocols, which are detailed in this page.
Hand Disinfection: Hand sanitiser dispensers will be available at the hotel entrance and all guests entering the hotel. Team members will comply with mandatory and regular hand washing.
Sanitisation: We will sanitise all high-touch points e.g. lifts, telephones, chair arms, tables, handrails, door handles, toilet seat/flusher, baby changing facilities regularly.
Social Distancing:We will display social distancing marking with the use of barriers and signage clearly outlining the recommended distancing between guest and front desk, restaurant host/ess and lifts.

PRE-ARRIVAL

Check-in: In order to ensure a minimal check-in process, if not already done so please disclose personal data with the hotel reservations team, at least, 24 hours prior to arrival, this will reduce contact time at reception. Where possible, we would recommend pre-payment is made (a minimum of three days in advance of arrival date)

ENTRANCE

Temperature Check: Hotel personnel will be wearing PPE and mandatory temperature checks may be performed at the hotel entrance.
Hand Disinfection:Hand sanitiser dispensers will be available to all guests entering the hotel.
Febrile Guests: Any guest displaying a fever, high temperature of 37.8 degrees Celsius or 100.04 Fahrenheit will be politely directed to the closest hospital / medical facility. In the regrettable circumstances that you are displaying a high temperature you will not be allowed into the hotel.
Provision of PPE:In line with Government guidelines guests should arrive at the hotel with the recommended PPE
Social Distancing:We have created social distancing markings with the use of barriers clearly outlining the recommended social distancing for the front desk and lifts. This will ensure the recommended distance is kept between guests in the hotel lobby. Clear signage will be displayed in the lobby reminding the public of the UK health guidelines.

RECEPTION, CONCIERGE, GUEST SERVICES

PPE for Receptionists:Where stipulated by local health guidelines, team members will wear protective gear.
Social Distancing:We have created social distancing marking barriers clearly outlining the recommended social distancing for the front desk. This will ensure the recommended distance is kept between guests in the main hotel lobby.
Hand Disinfection:Team members will comply with mandatory and regular hand washing and sanitisation.
Sanitising of Equipment: Front Desk and frequently touched areas to be disinfected on a regular basis throughout the day and night.
Touchless Interactions:Touchless payment options and e-mail receipts will be encouraged; Payment terminals will be disinfected before and after each transaction.
Key Cards:Bedroom keys will be sanitised prior and post to being issued by our guests.

LIFTS

Social Distancing:Clear signage will be displayed to avoid overcrowding in lifts.
Hand Disinfection:A touchless hand sanitiser stand will be available next to lifts.
Sanitation: We will sanitise high-touch point areas in the lifts, especially operating buttons, with suitable virus killing chemicals.

GUESTROOMS

PPE for Room Attendants:All our room attendants will wear protective equipment as required by local health guidelines.
Housekeeping Service:Our housekeeping service will be flexible on timings in order to minimise person-to-person exposure.
Bed Linen & Towels:Linen will be handled with extreme care to prevent raising dust and potential contamination.
In-Room Sanitation:Frequently touched areas will be disinfected regularly e.g. telephone, remote control, handles, toilet seat/flusher, faucets, shower controls, kettle, light switches, air conditioning control panel, hair dryer etc.
Utensils:Dirty glassware in guestrooms will be sanitised accordingly.
Vacuum Cleaners:We will replace the dust bags every four days, regardless whether they are full or not.
Bins:We will sanitise bins with appropriate disinfecting chemicals.
Ventilation: Each time a bedroom is serviced; we will ensure it is ventilated by opening window(s) – where applicable

PUBLIC AREAS

PPE for Public Area Team:Our team members will wear protective equipment as required by local health guidelines; these guidelines will be enforced by management; our supervisors will monitor the proper use of PPE; PPE will be replaced and sanitised as necessary.
Hotel Sanitation:We will display signage in public areas to remind our guests and visitors to observe social distancing, hand washing / hand-sanitising.
Social Distancing:We will rearrange furniture in our public areas in such a way that it allows for proper social distancing.

Restrooms:We will provide an alternative to hand dryers e.g. hand towels along with a touch free area to place used items.

RESTAURANT, BAR & IN ROOM DINING

PPE for Team Members:Our team members will wear protective gear as required by local health guidelines.
Hands Disinfection:Mandatory hand sanitation will be enforced for our team members. Hand sanitiser will be readily available to our team in the back of the house.
Social Distancing – Restaurant:We will reduce the number of tables to maintain social distancing guidelines. Tables will be appropriately set apart from each other. Team members will apply appropriate distancing when interacting with guests and each other.
Table & Chairs Disinfection:Linen will continue to be changed after each party has left and laundered as per our hygiene standards. Table tops and chair arms will be disinfected after each party has left.
Service Style:We will only provide ‘A La Carte’ service for breakfast, lunch and dinner but some cold items may be available for hand collection by guests. All food items will be covered in transit for in-room dining. Table reservations are mandatory for all meals including breakfast – online bookings can be made at https://www.bigbluehotel.com/bars-restaurant/
Menus: We will load menus onto the in room TV system.
Food Safety:We will continue to observe the strictest hygiene practices across all areas of the hotel.
Menu Planning: Initially we will run limited menus for quality assurance. We will not facilitate buffets at this time and we will adjust our menu offer accordingly and as necessary.
Ventilation:We will ventilate all restaurant outlets after each meal period.

MEETINGS & EVENTS

PPE for Waiters & Hostesses: Our team members will wear protective gear as required by local health guidelines and maintain and adhere to Government guidelines concerning social distancing. All team members handling any meeting material or furniture will wear gloves.
Hand Disinfection: Hand sanitation will be provided at the entrance of each meeting room, sanitiser will be available to team members in the back of house areas.
Social Distancing Meeting Rooms:We will reduce the capacity of each of our meeting rooms.
Service Style:We will provide individually portioned served food & beverages.
Meeting Room Sanitation:We will sanitise all key high-touch points e.g. telephones, projectors, remote control, door/ handles, light switches, flip charts & markers, etc, after each meeting.
Waste:We will provide touch free open topped bin with plastic liner, in all registration areas. These will be emptied periodically and disinfected.
Ventilation:Whilst each meeting room is serviced, we will ensure it is well-ventilated by opening window(s) where possible.
PPE for Team members:Our team members will wear protective gear as required by local health guidelines. (i.e. masks, gloves, face shields)
Social Distancing:We will rearrange furniture / in such way that allows for proper social distancing.
Disinfection of Furniture:Our furniture will be cleaned and disinfected before and after use.

BACK OF HOUSE

Temperature Check:We will complete mandatory health checks prior to arrival and temperature checks on team members upon arriving at work. Team members running a temperature with/without COVID 19 symptoms will be sent home and theirs status will be reported to Management.
COVID-19 Symptoms:Any team member suffering from sore throat, dry cough, shortness of breath, fatigue, vomiting and / or diarrhoea will be asked to remain at home and self isolate for a minimum of 14 days
Hand Disinfection:Mandatory hand washing and sanitation will be enforced for our team members. Hand sanitiser will be readily available for team members.
Social Distancing:All team members will comply with the social distancing rules.
- We will stagger team member shifts where possible to enforce social distancing.
- We will rearrange our workspaces to adhere to social distancing regulations.
Key High-Touch Points:Frequently touched surfaces will be disinfected regularly, e.g. tables and chairs, door handles, light switches, telephones, keyboard, mouse, hot water kettle, printer/copier/scanner, etc.
Personal Protective Equipment PPE:Team members will be given PPE as indicated by Company Policy and/or local health guidelines; supervisors will monitor the correct use of PPE. PPE will be replaced and disinfected as required.
Wash Hand Basins:Wash hand basins will be fully equipped with necessary utilities; hot water, antibacterial wash and disposable towels. We will also ensure that all our bins are disinfected daily.
Hand Sanitiser:Hand sanitisers will be located at strategic points.
Outer Clothing and Personal Belongings:These items will be kept inside lockers. Changing rooms will be thoroughly disinfected daily.
Suppliers:All our suppliers deliver as per scheduled times and are not allowed to unload their products at the same time; in order for social distancing to the observed.
Waste Collection:Our waste collection is scheduled in order that it does not coincide with linen and food deliveries.
Vegetable and Fruit Sanitisation:We will ensure proper cleaning of fruit and vegetables using approved sanitising agents where appropriate.
Kitchen Sanitation:Our operational kitchens will continue to be cleaned and sanitised at more frequent intervals as dictated by hotel cleaning schedules. We will use an approved COVID-19 sanitiser.
Disinfection of Food Equipment, Utensils and Tools:We will clean and sanitise all food production equipment, preparation surfaces and all touch points frequently and as required.
Sterilisation of Glassware, China and Utensils:These are washed in our state of the art dishwashers and sanitised during rinse cycle of 82°C. Team members handling equipment after will be wearing gloves and all equipment will be stored in a sanitised environment.