FAQ's

We do have a car park onsite for residents only and this cannot be reserved, parking is chargeable at £5.00 per vehicle per night (12 midday – 12 midday) when booking your stay direct with the hotel, if booking your stay through a third party higher parking charges are applicable.  The discounted parking rate, subject to availability, can be obtained from the hotel reception. Parking is at your own risk and the Big Blue Hotel cannot accept responsibility for any loss, damage or claim to persons, vehicles or items left in vehicles.

Pet & Guide/Assistance Dog Policy

  • Owners/guests must advise the hotel in advance of making a reservation that they wish to bring a dog with the breed and weight of the pet being advised
  • Room type and room number will be allocated by the hotel dependent on required occupancy, dogs may not be taken into other hotel bedrooms aside from that allocated by the hotel
  • For pets that weight more than 7kg it will be at the discretion of the the General Manager as to wether the dog will be permitted
  • The charge applicable is £25.00 per dog per night stay with the exception of guide/assistance dogs
  • Any stains or damages must be paid for according to the cost of replacement or repair
  • Owners/guests are asked to control any noise made by the dog to ensure it does not disturb other guests
  • The hotel reserves the right to review our accommodation commitment if operational issues occur
  • Dog/s cannot be left alone in any room at any time and all dogs must be well trained
  • Staff are not permitted to care for the dog – eg feeding or walking
  • Dog/s must be kept on a leash when in public areas
  • Dogs are not allowed in any food or beverage area, gym or the meeting/events facilities with the exception of guide/assistance dogs
  • Guests are asked to pick up any deposits left by the dog immediately
  • Working guide/hearing dogs are accepted with no charge

Yes – the hotel now has an exclusive entrance to the Pleasure Beach for hotel guests only. On all Pleasure Beach opening dates the entrance adjacent to the hotel will be open for the first 90 minutes to allow entrance onto the Pleasure Beach – allowing quick and easy access for guests with a wristband or Pleasurebeach Pass issued at the hotel reception!

The entrance is open all Pleasure Beach operational dates for hotel guests for the first 90 minutes only – please check www.pleasurebeachresort.com for opening dates and times. Entrance only is permitted; the park exit is located at the North side of Pleasure Beach. Please note if accessing Pleasure Beach on your departure date and travelling by car that the hotel car park is only available until 12:00 on the day of departure – alternative chargeable parking is located in close proximity to the hotel.

All bedrooms, meeting rooms and public areas are designated non-smoking; there is a smoking area at the front of the hotel. A minimum £75.00 cleaning charge is applicable for smoking in guestrooms.

The Big Blue is a no smoking hotel including E-cigarettes are not permitted to be used in public areas of the hotel.

Rooms are available from 15:00 on the day of arrival until 11:00 on the day of departure, outside of these hours a luggage room is available. Late check out until 13:00 is available as a supplement on request.

A complimentary luggage room is available, access is via our reception team<

By prior arrangement and subject to availability a late check out at 13:00 on the day of departure can be provided and a supplement of £30.00 per room would apply.

We do have purposely designed and adapted rooms for wheelchairs users, which are located on the ground floor of the hotel, for further information on the room features please contact our reservations team.

If you reserve the fun break package which includes bed & breakfast plus 1 days wristbands per person for Pleasure Beach resort these can be either used on the day of arrival or day of departure which does not need to be chosen in advance you can simply liaise with reception during your stay.  The inclusive wristbands can be picked up any time from the hotel reception.

If you require any further information relating to Pleasure Beach wristbands please visit www.blackpoolpleasurebeach.com

Blackpool Pleasure Beach station is just across the road from the hotel and offers a service to/from Preston, alternatively Blackpool North station is in the town centre – taxi are usually available outside the North station. For further rail information contact National Rail Enquiries or visit www.nationalrail.co.uk

We recommend that a reservation is made for dinner and this can be done by contacting the Blues Brasserie on 0871 222 4000 or book online.

All guests are required to wear appropriate dress at all times when using the Blues Bar & Brasserie

If you have made your booking on this website then your reservation must be amended or cancelled on this website, if you made your reservation over the telephone please contact us on 0871 222 4000.  Any amendments or cancellations must be made by 15:00 the previous day (24 hours in advance) to avoid a charge of the first night’s room rate – this policy does not apply to reservations made on advance purchase rates or special offers, which may have specific terms & conditions.

All non-arrivals and cancellations in breach of our policy are strictly charged for the first night’s room rate to the credit/debit card provided as a guarantee (we recommend travel insurance be taken at your discretion) however if your reservation is on an advance purchase / prepaid rate then the full amount will be forfeited.  Rooms are held for the first night only, failure to arrive on the first night will forfeit any other nights booked.

A number of our standard family rooms can cater for 2 adults and 3 children by providing a sofa bed or foldaway bed for the 3rd child in the adult’s area of the family room.  Standard family rooms are recommended for children up to 12 years whilst deluxe family rooms are recommended for children up to 16 years.  Deluxe family rooms can accommodate 2 adults and 4 children based on two children sharing a double sofa bed – please contact reservations for details.

Travel cots can be provided complimentary and should be requested in advance, alternatively you are welcome to bring your own travel cot however children cannot be accommodated in our Suites.

The Big Blue Hotel makes every effort to accommodate special requests however on occasion it may not be possible to do so. The Big Blue Hotel accepts no responsibility for accommodating special requests. We regret we cannot accept conditional reservation (i.e. a booking which is specified to be conditional on the fulfilment of a particular request)

The hotel has a strict policy to not accept single sex groups larger than three rooms, for assistance in locating accommodation for single sex groups please contact Visit Blackpool on 01253 478 222  or www.visitblackpool.com

We do have corporate rates available for our regular guests, please email [email protected]

A full range of products is available to celebrate special occasions – please contact reservations for further information or to view the available list click here if you would like to pre-pay for any of these items please note this needs to be done a minimum of three days in advance of the arrival date.

This is not a facility we have but we can suggest contacting Safehands on 0844 848 2810 or visit www.safehandsbabysitters.com

All bedrooms have an iron/ironing board in them for your use during your stay with us.

0871 calls will cost 13 pence per minute plus your telephone companies access charge